FAQs

1. CAN I STILL JOIN THE CLAIM?

Please note that Hausfeld is no longer accepting new claims and the Group Register in the Group Litigation has now closed. You are also no longer able to add any new vehicles to your current claim.

 

2. HOW MUCH COMPENSATION WILL I GET?

We think it is likely that each claimant may receive thousands of pounds per vehicle. It is difficult to predict levels of compensation at this stage as this will likely depend on a number of factors (e.g. the vehicle model and age and how much you paid to purchase/lease the vehicle).

3. WHAT WILL IT COST ME TO BE PART OF THE CLAIM?

It costs you nothing to be part of the claim. If you lose your claim, you will not have to pay our legal fees.

If you win your claim, you will keep approximately 60% of your compensation. Approximately 40% of your compensation will go towards paying the costs of bringing your claim.  

4. WHAT DO I NEED TO DO IF I HAVE REGISTERED A CLAIM WITH YOU?

Please ensure that you keep us updated with details of your claim so that we can ensure the information on your claimant portal is current, including if you sell or dispose of the vehicle. Please keep a record of any proof of purchase or other relevant documents related to your vehicle until after the claim has been concluded. If you have not already sent us these documents, please do so now.

5. WHO ARE MY LAWYERS?

Your lawyers are Hausfeld & Co LLP, specialists in group and collective claims. Click here for further information.   

6. CAN I SELL MY VEHICLE IF I HAVE A CLAIM?

Yes, you can sell your vehicle and your claim will not be affected. Please keep a record of the details of your sale and update us with these details.

7. HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY COMPENSATION?

It is difficult to predict how quickly you will receive your compensation because this depends on Mercedes’ approach to the claim. Mercedes may decide to make a settlement offer, in which case the litigation may, depending on the terms of an offer, be concluded before the scheduled trials. The litigation may take a number of years, but you can be rest assured that we will do everything we can to ensure that you receive your compensation as soon as possible.

8. HOW CAN I GET IN TOUCH WITH YOU?

You should feel free to get in touch with us at any time. Please see our contact details below.

9. WHAT IF I DONT HAVE, OR CANNOT FIND, THE NECESSARY DOCUMENTS?

If you are unable to locate your proof of purchase documents, please contact the dealership or finance provider you use to purchase your vehicle. Some Claimants have found it helpful to submit a Data Subject Access Request (“DSAR”) in order to receive their documents. Organisations are legally required to respond to DSAR letters within one calendar month, whereby they should send to you copies of all documents and materials they hold that contain your personal details, including your proof of purchase documents.

We have provided two DSAR letter templates: one to send to your dealership DSAR Template - Dealership and one to send to your finance provider DSAR Template - Finance Provider. Please download the appropriate document and ensure that you fill in your own details in the highlighted sections before either posting or emailing the letter to your dealership or finance provider. If you have any questions regarding the DSAR letters, please contact our team using our contact details below.

10. DO I NEED TO DO ANYTHING ELSE AS THE CLAIM PROCEEDS?

Apart from ensuring that you have kept us up to date with the details of your claim, you do not need to do anything unless we contact you. We have been contacting claimants recently to ensure that their details are up to date in order for us to complete individual statements of information for each claimant to submit to the Court. If you have already been contacted, thank you for your responses; if you have not yet been contacted, you will likely hear from us soon.

The parties and the Court are currently in the process of organising how test cases may be chosen so that the issues in the case can be tried by reference to a small group of test claimants. There is therefore a small possibility that you or your vehicle may be chosen as one of these test cases but we will contact you and discuss this with you if that looks likely to occur.

11. HOW DO I KEEP UP TO DATE WITH OTHER DEVELOPMENTS?

We send regular email updates to all of our claimants with more detailed developments which we cannot state publicly here on the website. If you have not received this update or have stopped receiving them, please ensure that your email address is up to date by letting us know of any changes.

12. CAN I ADD ANOTHER VEHICLE IF I ALREADY HAVE A CLAIM?

As the Group Register in the Group Litigation has now closed Hausfeld is no longer accepting new claims. You are also no longer able to add any new vehicles to your current claim.

13. CAN I RECEIVE AN UPDATE?

We send regular email updates to all of our claimants with more detailed developments which we cannot state publicly here on the website. If you have not received this update or have stopped receiving them, please ensure that your email address is up to date by letting us know of any changes.

14. I CAN'T UPDATE MY INFORMATION IN THE PORTAL?

If you are experiencing technical difficulties, you may email us at mercedesemissionsclaim@hausfeld.com, and we will ensure to update the relevant information for you within the portal.

15. HOW CAN I RESET MY PASSWORD?

You can reset your password using this link: Reset Password

Need help?

If you need help, please feel free to contact us at the email below. Or use our Contact Form

mercedesemissionsclaim@hausfeld.com

+44 (0)207 936 0950

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