FAQs

1. WHO CAN JOIN THE CLAIM?

If you purchased or leased a new or second-hand Mercedes diesel vehicle in England or Wales that was manufactured between 2009 and 2018, you may be eligible to join the claim.

2. HOW MUCH COMPENSATION WILL I GET?

We think it is likely that each claimant may receive thousands of pounds per vehicle.  It is difficult to predict levels of compensation at this stage as this will likely depend on a number of factors (e.g. the vehicle model and age and how much you paid to purchase/lease the vehicle). 

3. WHAT WILL IT COST ME TO BE PART OF THE CLAIM?

It will cost you nothing to join the claim.  If you lose your claim, you will not have to pay our legal fees.   

If you win your claim, you will keep approximately 60% of your compensation. Approximately 40% of your compensation will go towards paying the costs of bringing your claim.  

4. WHO ARE MY LAWYERS?

Your lawyers are Hausfeld & Co LLP, specialists in group and collective claims. Click here for further information.   

5. CAN I JOIN THE CLAIM EVEN IF I NO LONGER OWN OR LEASE MY CAR?

Yes.

6. HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY COMPENSATION?

It is difficult to predict how quickly you will receive your compensation because this depends on Mercedes’ approach to the claim.  Mercedes may decide to make an early settlement offer, in which case the litigation may, depending on the terms of an offer, be over very quickly. The litigation may take a number of years, but you can rest assured that we will do everything we can to ensure that you receive your compensation as soon as possible.

7. HOW CAN I GET IN TOUCH WITH YOU?

You should feel free to get in touch with us at any time.  Please see our contact details below. 

8. HOW DO I CLAIM FOR MULTIPLE VEHICLES?

You are welcome to claim for multiple vehicles. First, please register using the details for one of your eligible vehicles. After you have created your account on our website, you can easily add additional vehicles to your claim. 

9. WHAT IF I DONT HAVE, OR CANNOT FIND, THE NECESSARY DOCUMENTS?

If you are unable to locate your proof of purchase documents, please contact the dealership or finance provider you use to purchase your vehicle. Some Claimants have found it helpful to submit a Data Subject Access Request (“DSAR”) in order to receive their documents. Organisations are legally required to respond to DSAR letters within one calendar month, whereby they should send to you copies of all documents and materials they hold that contain your personal details, including your proof of purchase documents.

We have provided two DSAR letter templates: one to send to your dealership DSAR Template - Dealership and one to send to your finance provider DSAR Template - Finance Provider. Please download the appropriate document and ensure that you fill in your own details in the highlighted sections before either posting or emailing the letter to your dealership or finance provider. If you have any questions regarding the DSAR letters, please contact our team using our contact details below.

Need help?

If you need help, please feel free to contact us at the email below. Or use our Contact Form

mercedesemissionsclaim@hausfeld.com

+44 (0)207 936 0950

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