Mercedes Emissions Claim – Legal Notices and Complaints Policy

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About Hausfeld

Hausfeld & Co LLP, a New York limited liability partnership authorised and regulated by the Solicitors Regulation Authority in its practice as solicitors in England & Wales under number 513826, and provides services from offices in London, Brussels, Paris and Stockholm.  It is associated with Hausfeld LLP, which has offices in Washington DC, Boston, Philadelphia, New York and San Francisco, to Hausfeld Rechtsanwälte LLP, which has offices in Berlin and Düsseldorf and to Hausfeld Advocaten which has its offices in Amsterdam.

We use the word “partner” to refer both to members of Hausfeld & Co LLP and other employees who are designated as partners. A list of partners can be round on the Hausfeld website ( and is also available for inspection at 12 Gough Square, London EC4A 3DW.

Hausfeld & Co LLP is not authorised by the Financial Conduct Authority to provide investment advice. We are, however, included on the Register maintained by the Financial Conduct Authority (Ref No. LS 513826) which allows us to carry out insurance mediation activity and to advise on, and assist in arranging and administration of insurance contracts, where this is related, and ancillary to, our litigation services. This part of our business, including arrangements for complaints or redress if something goes wrong, is authorised and regulated by the Solicitors Regulation Authority (“SRA”).

Hausfeld & Co LLP’s compulsory professional indemnity insurance is provided by Endurance Worldwide Insurance Limited, 1st Floor 2 Minster Court Mincing Lane London EC3R 7BB, under Policy No. PI18END1826.

Hausfeld & Co LLP is registered in the Data Protection Register of the UK Information Commissioner’s Office under registration number Z1953172.

Hausfeld & Co LLP is registered for VAT purposes in the UK with VAT registration number GB 975 248776.

Complaints Policy

We are committed to providing a high quality of legal service. If you are not satisfied with any aspect of our service, please let us know immediately so that we can try to resolve any complaints at the earliest opportunity. If you would like to make a formal complaint, we have a procedure in place explaining how we investigate complaints, available here

Legal Ombudsman

If we are unable to resolve the complaint, you may wish to refer the matter to the Legal Ombudsman, who will look at your complaint independently. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint first. 

You must take your complaint to the Legal Ombudsman:

Within six months of receiving a final response from us to your complaint; and

No more than 6 years from the act/omission to which your complaint relates; or

No more than 3 years from when you should reasonably have known there was cause for complaint

If you would like more information about the Legal Ombudsman, please use the details below:

Visit their website

Call 0300 555 0333 between 9 am and 5 pm, or +44 121 245 3050 when calling from outside the UK


Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ.

Solicitors Regulation Authority

Hausfeld & Co is authorised and regulated by the SRA whose rules can be accessed in their handbook. The SRA can also help you if you are concerned about our behavior. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Information can be found on the SRA website.

Need help?

If you need help, please feel free to contact us at the email below. Or use our Contact Form

+44 (0)207 936 0950

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